How well do you know your customer? Understanding your customer is crucial for a successful customer journey. Dynamics 365 Customer Insights comes with AI capabilities to better understand your customer by unifying the historic customer data – and its absolutely a no-code/low-code platform.
If you haven’t had a chance to have a 360 degree view of your customer, it’s time to start now.
Empower every organization to unify and understand its customer data to derive insights that power personalized experiences and processes
by Microsoft
What’s in this video?
- Overview of Customer Insights
- Microsoft’s AI-driven approach to create a 360 view of customer
- Data Ingestion
- Data Unification
- Relationships and Measures
All you need for a hands-on is to set up a trial instance of Customer Insights at https://home.ci.ai.dynamics.com/
Some sample data links:
https://aka.ms/ciadclasscontacts
https://aka.ms/ciadclassonline
https://aka.ms/ciadclasscustomerloyalty
https://aka.ms/ciadclasswebsite
Further reading…
https://docs.microsoft.com/en-us/dynamics365/ai/customer-insights/overview
Thanks for being here at my blog. Happy Apping!
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