How well do you know your customer? Understanding your customer is crucial for a successful customer journey. Dynamics 365 Customer Insights comes with AI capabilities to better understand your customer by unifying the historic customer data – and its absolutely a no-code/low-code platform.

If you haven’t had a chance to have a 360 degree view of your customer, it’s time to start now.

Empower every organization to unify and understand its customer data to derive insights that power personalized experiences and processes

by Microsoft

What’s in this video?

  • Overview of Customer Insights
  • Microsoft’s AI-driven approach to create a 360 view of customer
  • Data Ingestion
  • Data Unification
  • Relationships and Measures
Getting a 360 view of your customer with Dynamics 365 Customer Insights

All you need for a hands-on is to set up a trial instance of Customer Insights at

Some sample data links:

Further reading…

Thanks for being here at my blog. Happy Apping!